1. About us and these terms

Tshirt Workshop is run by Tshirt Workshop Pty Ltd (ABN 94 638 153 018), Unit 4, 9 Ralph Black Drive, North Wollongong NSW 2500. In these terms "we" and "us" means Tshirt Workshop, and "you" means the person or business ordering from us or using this website.

These terms apply to every order, whether you order online, by quote, by phone, by email or in person. The version on this page when you place your order is the one that applies to it.

2. Your rights under the Australian Consumer Law

Nothing in these terms excludes, restricts or changes your rights under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

3. Ordering and prices

• Prices are in Australian dollars and include GST. Delivery and any extras, such as Fast Track, are shown at checkout before you pay.
• There's no minimum order. Bulk discounts shown on the site apply automatically, and every item in your order counts towards them.
• A quote is based on the details you give us. If the details change (the garments, how many, the artwork or where it prints), the price may change too.
• Your order is confirmed once it's paid, or once you approve a quote and pay it.
• Garments come from our suppliers and are subject to stock. If something you've ordered is unavailable, we'll contact you with options, or a refund for that part of your order.
• If a price on the site is clearly wrong, we'll contact you before going ahead, and you can cancel for a full refund.
• If you're under 18, please order with the help of a parent or guardian.

4. Your design and our check

A real person checks every design before it's printed. We look at how it will print: the artwork's quality, size and placement. If something won't print well, we'll contact you before we go ahead.

We don't proofread your wording, so please check spelling, names, numbers and dates yourself.

After our check, we email you an artwork approval, usually within 2 to 3 working days of your order. Please check the artwork, colours, sizes, quantities and delivery details, then approve it or tell us what to change. You can approve online, by email, by phone or in person, and your approval is our go-ahead to make your order.

If we haven't heard from you 48 hours after we send your artwork approval, we'll treat the artwork as approved and go ahead, so your order stays on time. Mistakes in a design you approved, or that we treated as approved, aren't covered by our Print Promise.

5. Artwork, permissions and content

• You must own, or have permission to use, everything you send us to print, including logos, photos, artwork, text and fonts.
• You keep the rights to your artwork. You give us permission to use it to make your order and to prepare it for printing.
• We'll only show your order in our gallery or on social media with your permission.
• If someone makes a claim against us because of artwork you supplied (for example, a copyright or trade mark claim), you agree to cover our reasonable costs of that claim, to the extent the law allows.

Artwork and content policy

Every design is reviewed by our team before it's printed. We don't print artwork that:

• vilifies, demeans or targets people because of their race, religion, sex, sexuality, gender identity, disability or a similar attribute;
• promotes violence, harassment or illegal activity;
• makes defamatory claims about a person or group; or
• uses copyright material or trade marks you don't have the right to use.

This applies the same way whatever the viewpoint: it's about whether a design attacks people, not which side of an issue it's on. We can decline any design at our discretion. If we decline a design, we'll let you know, you can send us a different one, and anything you've paid for it is refunded in full.

6. Colours, sizes and placement

• Colours on screen differ from ink on fabric, and garment colours vary between batches, so printed colours and garment colours may differ by up to 10% from what you see on screen.
• Print size and position may vary by up to 2 cm.
• In the online designer, dark garments are shown a little brighter so you can place your design easily. The colour swatches show each garment's true colour.
• Please check the size guide before you order. Some shrinkage in the wash is normal for cotton, and following the care instructions keeps your print looking its best.

7. Production times and Fast Track

Standard orders are ready in 10 working days. Fast Track, an upgrade at checkout, gets your order ready in 5 working days. Working days are Monday to Friday, not counting New South Wales public holidays.

The time starts when your order is paid, and it includes your artwork approval (see section 4). If you ask for changes, we'll send you an updated approval, and big changes can add time. If we need anything else from you, such as a new choice when a garment is out of stock, the time waits until you reply.

If a big or complex order needs longer, we'll let you know. If you need your order by a particular date, tell us when you order and we'll do our best to help.

8. Pick-up and delivery

• You can pick up your order for free from our workshop in Wollongong.
• We can also send it to you. Delivery costs are shown at checkout. Once we've sent your order, delivery times depend on the courier.
• Please check your delivery details carefully before you pay.

9. Changes and cancellations

• Once you've paid, we start preparing your order, ordering your garments and setting up your print, so changes and cancellations need our agreement.
• If we agree to cancel an order, a minimum fee of $35 applies to cover the restocking and freight costs we pay. Orders over $350 are subject to a 6% restocking fee.
• Once printing has started, we can't cancel an order unless we agree there's a good reason.

10. If something's wrong

If your order isn't right, our Print Promise explains what we'll do: tell us within 14 days of receiving it and we'll make it right with a reprint, a replacement or a refund. Care and returns explains how to contact us and what to send.

A change of mind, or a size chosen by mistake, isn't covered, so please check the size guide before you order. Our team is happy to help.

11. Using this website

• If you create an account, keep your password to yourself, and let us know straight away if you think someone else has used it.
• Please don't misuse the site: no attempts to hack it, overload it, copy it with automated tools, or upload anything harmful.
• The site's content, design and images belong to us or our suppliers. Designs you create are yours, as set out in section 5.
• We may change the site, or what's available on it, at any time. Links to other websites are for your convenience, and we aren't responsible for their content.

12. Our liability

To the extent the law allows:

• we aren't liable for indirect or consequential loss, such as lost profits, or the costs of an event, if an order is late or isn't right; and
• where we're allowed to limit our liability for failing to meet a consumer guarantee, our liability is limited to reprinting or replacing the goods, or refunding what you paid for them.

Nothing in this section limits your rights under the Australian Consumer Law.

13. Privacy

We collect and use your personal information as set out in our Privacy Policy.

14. General

• We may update these terms from time to time. The version on this page when you place your order applies to that order.
• If any part of these terms can't be enforced, the rest still applies.
• These terms are governed by the law of New South Wales, Australia, and you and we agree to the jurisdiction of its courts.