How to keep your prints looking their best, and what to do if something isn't right.
Looking after your print
Our prints are made to last. A little care in the wash keeps them looking their best.
Do
Wash cold, on a gentle cycle.
Turn it inside out before washing.
Use a mild detergent, without bleach.
Wash new and dark colours separately for the first few washes.
Dry it in the shade, on the line.
Hang it up, or fold it with the print facing out.
Don't
Tumble dry, especially hoodies and polyester blends.
Iron straight onto the print. Iron it inside out, on low to medium heat, with no steam on the print.
Use bleach or strong detergents.
Dry it in direct sun, which fades colours over time.
Leave heavy things on top of folded garments.
If something isn't right
If your order doesn't match the design you approved, arrives damaged, or the printing isn't up to our standard, tell us within 14 days of receiving it. We'll make it right with a reprint, a replacement or a refund. That's our Print Promise.
How to let us know
Get in touch. Email orders@tshirtworkshop.com.au or call (02) 4244 0704 (Monday to Thursday 9am to 5pm, Friday 9am to 4pm) with your order number and a photo of the problem.
We take a look. We'll check it and come back to you with the next step.
We put it right. A reprint, a replacement or a refund. If we need the items back, we'll arrange the return and pay for it.
Orders placed online, over the phone or in person all work the same way.
What isn't covered
A change of mind, or a size chosen by mistake. Our size guides and our team can help before you order.
Spelling, names, numbers or other mistakes in a design you approved, or that we treated as approved after 48 hours without a reply.
Low-resolution artwork we flagged before printing, where you asked us to go ahead.
Colour differences between screen and fabric of up to 10%, and differences in print size or position of up to 2 cm.
Everyday wear, marks such as makeup, a little shrinkage in the wash, or damage from not following the care steps above.
Faults in a garment you supplied yourself. If our printing on it isn't right, we'll still put that right.
Courier delays after we've sent your order on time, though we're always happy to help chase a parcel.
Before you order
Check the size guide on the product page. Sizes and fit vary between garments.
Check your design: spelling, names, numbers and placement. We print the design you approve.
Use the best quality artwork you have. A real person checks every design, and we'll tell you if a picture is too low-resolution to print well.
Colours look different on a screen than on fabric, and garment colours vary a little between batches (up to 10%). Print size and position can vary by up to 2 cm.
We'll email you an artwork approval within 2 to 3 working days. Approving it is our go-ahead. If we haven't heard back 48 hours after sending it, we'll treat it as approved and go ahead.
Orders depend on stock. If a garment is out of stock, we'll check with you before changing anything.
Changes and cancellations
Once you've paid, we start preparing your order, ordering your garments and setting up your print, so changes and cancellations need our agreement.
If we agree to cancel an order, a minimum fee of $35 applies to cover the restocking and freight costs we pay. Orders over $350 are subject to a 6% restocking fee. Once printing has started, we can't cancel an order unless we agree there's a good reason.
Nothing on this page limits your rights under the Australian Consumer Law. Our Print Promise and terms and conditions have more detail.
Tshirt Workshop Pty Ltd · ABN 94 638 153 018
Unit 4, 9 Ralph Black Drive, North Wollongong NSW 2500
